Frequently Asked Questions

Are you still taking orders?

Yep! If something is out of stock, the product page will be updated to reflect that. If there will be a delay in shipping (due to a holiday) I will post a notice on the shop page. For more frequent updates, check out my Facebook page!

What shipping method do you use?

You can select your shipping method at checkout. If you need me to use another courrier, please contact me before ordering.

Do you provide a tracking number?

If your shipping method supports tracking, tracking information will automatically be sent to you when I ship your order. It will be sent to the email address you enter at checkout so please make sure it’s a valid email that you check!

The tracking on is wrong/not updated/etc!

USPS tracking has a reputation for being kind of bad. In my experience, it’s actually okay most of the time. Most of the time you just need to give it about 24 hours to update. Beyond that, there’s nothing I can do. If your order is going international, the tracking will not update once it reaches the border of your country.

How long will it take to get my order?

I include estimated time for shipment on each product page. At checkout you can select your shipping method which will give you an estimate for time it will take for the shipment to arrive.

Will my package be insured?

Nope. If you need insurance, please contact me before ordering.

I think my package was lost/damaged in shipping!

Sorry about that! Again, no packages are insured unless you specifically ask me to. This keeps shipping costs low and 99% of the time it’s fine. At the same time, I can’t be liable for whatever USPS decides to do with the package once I give it to them. So as it stands, order at your own risk. If you have issues with that, contact me!

Something else!

Contact me!

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